Frequently Asked Questions

Hay FAQs

Do you offer Samples?

Absolutely! 

Our sample packs contain a small bag of all six types of hay. 

All we ask is that the customer covers the £5.50 shipping cost

How large are your boxes?


2.5kg: 40x38x30cm

5kg: 53x36x46cm

10kg: 64x51x38cm

How long does hay keep fresh for?
If kept in the dry and out of direct sunlight, your hay will keep almost indefinitely. We recommend keeping it indoors and in the box it comes in.

After all, hay is only made every summer so it needs to keep for at least a year!
Which hay is best for my pet?
The best hay for your pet is the one it will eat the most of. Everyones pets have a different palate buds just like we do.

We recommend ordering a sample pack and letting them choose for themselves.

If for whatever reason your pet doesn't like your order, then please reach out and we can sort out a replacement to find one that they do like!

Need more help? Learn more here:
Is this suitable for guinea pigs/other small mammals
All of our hays are suitable for rabbits, guinea pigs and any other small hay eating herbivores.
What would you recommend for a very fussy rabbit?

Our Crau hay is extremely palatable and is a hit amongst even the fussiest of rabbits. 

Timothy hay is our best seller so could be a safe bet too. 

Rye grass hay is also a good option as it provides something different for them to try.

If for whatever reason your pet doesn't like your order, then please reach out and we can sort out a replacement to find one that they do like!

Website FAQs

What courier do you use and how long does shipping take?

All of our orders are shipped using DPD 1-2 working day delivery. Our working days are Monday to Friday and most of our customers get their hay the day after ordering.

I'm having trouble logging into my account

This is usually because the account has not been activated. Search your inbox for the activation email or if you can't find it drop us a message and we can send it manually.

How do I manage my subscription?


Click the person icon at the top right of the homepage and login to your account. Then click manage subscription under account details and it will take you to the right page.

From there you can change or cancel your subscription

How do I use a discount code?


Before you checkout you can enter your discount code on the same page as you enter your shipping details.

Can I have my delivery left in a safe place?


Of course! When you get your confirmation email that your order is on its way, you can enter the tracking number on the DPD website.

From here you can designate a safe place or request that they leave it with a neighbour. 

How much is shipping?


Shipping for samples costs £5.50. 

Shipping on all other orders under £40 costs £3.50.

Free shipping is given to all orders over £40

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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